Shipping & Returns
Returns happen. Don’t worry, we've all been there -- that’s why we have a 31 day return policy for all* products at Heading. Here are a few details if you’re making a return:
All Heading products are guaranteed for 31 days after purchase date. If any issues arise during that time, the item* can be returned for a refund or exchange.
The item must have been purchased from headingco.com. Items must be returned in their original condition (unwashed and unworn with tags and packaging).
If used items are returned, a partial refund may be given in the form of store credit.
*Items marked as final sale do not quality for returns or exchanges, along with gift cards.
To initiate a return:
Please write us through our contact form linked in the footer mentioning: A) Your order number b) the item(s) you'd like to return and c) the reason for your return.
A member of the team will get back to you ASAP to help you with your return.
Shipping FAQ
Unfortunately, we cannot make changes or cancel an order after they have been submitted.
An item may only be canceled if it is on pre-order. If you would like to cancel a pre-ordered item, shoot an email to info@headingco.com with
your order number for support.
We unfortunately don't have control over the taxes that are charged - they are added in automatically and are subject to tax laws that are currently being updated. To give you a little more info: the way that taxes are charged online within the USA is changing right now because of
the South Dakota v. Wayfair case. Because of this case, online tax parameters will no longer necessarily match up to each state's laws that apply to in-person purchases. If you'd like more information about this
case, the following article gives a helpful overview: https://www.aicpa.org/advocacy/state/south-dakota-v-wayfair.html
Yes, your card will be charged right away since we don't store payment information for security purposes.
When your order ships you will receive an email providing you
with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
Additionally, during the checkout process, there is an option to receive SMS updates of your order progress. You cannot opt into these updates post-checkout.
Total expected delivery time is typically between 4-7 business days.
We currently do not offer international shipping. We are working to offer this option. Check back in periodically or subscribe to our newsletter for updates to this.
Oh no! We’ve figure this out together.
Our shipping carriers work independently from Heading, and sometimes experience delays and other hiccups in their shipping and handling. If it's been marked delivered and it's only been one day, sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours.
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know at info@headingco.com and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.